Payment is due in full before the trip. Credit card payments will include a 3% fee. Wait time is charged $25.00 every 15 minutes.

Drivers and Riders should comply with applicable laws when traveling with infants and small children. When riding with small children, it’s the rider’s responsibility to provide a car seat. Children aged 13 and under should sit in the back seat.

Damage property is never allowed. Some examples include intentional spilling of food or drink; smoking in a car or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you are responsible for the cost of cleaning and repair fees, outside of normal wear and tear. If proof of damage or clinging is provided, you will be responsible for 100% of the amount due. An additional fee will also be charged for any cleaning service beyond what is usual and customary. You shall be responsible for the replacement cost of any item that can not be satisfactorily cleaned or repaired. If you feel that there has been a mistake (eg. there was no mess to clean) then feel free to submit a reply to email with your justification and our compliance team will review the case in detail and reply back with the outcome of the review. This process takes 5-7 business days.

Damage property is never allowed. Some examples include intentional spilling of food or drink; smoking in a car or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you are responsible for the cost of cleaning and repair fees, outside of normal wear and tear. If proof of damage or clinging is provided, you will be responsible for 100% of the amount due. An additional fee will also be charged for any cleaning service beyond what is usual and customary. You shall be responsible for the replacement cost of any item that can not be satisfactorily cleaned or repaired. If you feel that there has been a mistake (eg. there was no mess to clean) then feel free to submit a reply to email with your justification and our compliance team will review the case in detail and reply back with the outcome of the review. This process takes 5-7 business days.

The driver, by law, cannot drive while intoxicated. The law prohibits driving under the influence of alcohol, drugs, or any other substance that impairs the ability to safely operate a vehicle. If the Driver encounters a rider who is too drunk or rowdy. Driver has the right to decline the trip for your safety. If the Rider has a reason to believe the Driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the vehicle and call 911.

No minors under 18 years must be accompanied by an adult.

Prices quoted include only the trip type booked, which hourly reservations as well as one-way and round-trip transfers. Prices do not include additional charges in the scope of services that result in additional mileage, reservation hours, or wait time. If the rider is extended past the agreed-upon end-time, the customer will pay the hourly prorated amount. Acxel provides a complimentary wait time of 15 minutes after your trip time has started. A per-minute wait time fee will begin after your Driver arrives at your location and the agreed-upon pick-up time has passed. The customer authorizes Acxel LLC to bill any of the above references to the credit card on file and the customer agrees to pay all such charges. We will notify you in writing or via phone of any such additional charges as soon as practicable, You hereby explicitly agree that all communication in relation to the amount owned will be made by electronic mail or by phone, as provided to Acxel and/or Acxel payments by you. Such communications are made by Acxel or by anyone on their behalf, including but not limited to a third-party collection agent.

Smoking is not allowed.